Returns & Exchanges

At Concept Global, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all eligible items. All returned products must be in their original packaging and unused condition to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

3

Ship the Item

Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing