Frequently Asked Questions

Everything you need to know about shopping with Concept Global.

What are your standard shipping times?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery ranging from 5-10 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our tracking portal to monitor your shipment in real-time.

What is your return policy?

Concept Global offers a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.

Do you offer international warranties?

Yes, all our electronic and premium goods come with a standard 12-month manufacturer warranty that covers functional defects and craftsmanship issues.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 2 hours of placement by contacting our support team.